Privacy Policy

Last Updated: 02/04/2025

Tenacity Homes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.tenacity-homes.co.uk or use our services. Please read this policy carefully. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, payment information, and government-issued identification (when required for legal compliance).
Booking Information: Details related to your bookings, including dates of stay, property preferences, and any special requests.
Website Usage Information: Information about how you use our website, including your IP address, browser type, operating system, pages visited, and other usage data collected through cookies and similar technologies.
Communication Information: Records of any communication you have with us, including emails, phone calls, and online chat.
Marketing Information: Information related to your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use your information for the following purposes:

To process and manage your bookings.
To provide and improve our services.
To communicate with you about your bookings and inquiries.
To personalize your experience on our website.
To send you marketing communications (with your consent).
To comply with legal obligations.
To prevent fraud and ensure security.
To improve our website.
To analyze website usage.

3. Sharing Your Information

We may share your information with:

Service providers who assist us with bookings, payments, marketing, and other operations.
Property owners and managers (as necessary for your booking).
Legal authorities (when required by law).
Business partners (with your consent).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your website usage. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights:

To access your personal information.
To correct inaccuracies in your personal information.
To request the deletion of your personal information.
To object to the processing of your personal information.
To restrict the processing of your personal information.
To data portability.
To withdraw consent.

To exercise these rights, please contact us at [your contact email].

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Tenacity Homes Info@tenacityhomes.co.uk

Important Notes:

Legal Compliance: Ensure this policy complies with all applicable privacy laws, including GDPR (if you have customers in the EU), CCPA (if you have customers in California), and other relevant regulations.
Third-Party Links: If your website contains links to third-party websites, include a statement that you are not responsible for their privacy practices.
International Data Transfers: If you transfer data internationally, disclose this and explain the safeguards in place.
Consent: Obtain explicit consent for marketing communications and other data processing activities where required by law.
Regular Review: Regularly review and update your privacy policy to ensure it remains accurate and compliant.